Return & Refund Policy

Last Updated: 6, June 2026

At PlayNest UK, we want every family to shop with confidence. This policy explains your rights and how we handle returns, refunds, and cancellations.

1. Your Statutory Right to Cancel (UK Law)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, without providing any reason. You then have a further 14 days to return the item after notifying us.

2. Our Extended 30-Day Return Policy

In addition to your statutory rights, PlayNest UK offers a 30-day return window from the date of receipt for your added peace of mind.

3. Eligibility for Returns

To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In the original packaging, including tags, accessories, and manuals
  • Accompanied by proof of purchase or order confirmation

If your item is faulty, damaged, or not as described, you are entitled to a return regardless of condition. Please contact us first so we can assist you.

4. Free Returns

  • A prepaid return label will be provided for eligible UK returns
  • No restocking fees apply

5. How to Start a Return

  1. Email us at info@playnestuk.com with your order number and reason for return
  2. We will respond within 1–2 business days with return instructions and a prepaid label
  3. Securely pack the item, attach the label, and drop it off with the designated courier
  4. Once received and inspected, we will process your refund

Please do not return items without contacting us first, as a return authorisation is required.

6. Return Address

Nursling Industrial Estate
4 Canberra Road
Nursling, Southampton SO16 0WB
United Kingdom

7. Refunds

Refunds will be processed within 14 days of us receiving the returned goods, in accordance with UK consumer law. Refunds are issued to your original payment method. Your bank or card provider may require additional processing time.

8. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, you may be entitled to:

  • A full refund within 30 days if the item is faulty
  • A repair or replacement after 30 days where applicable

9. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Opened personal care or hygiene products
  • Gift cards
  • Final sale or clearance items clearly marked as non-returnable

10. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

10. Contact Information

For any questions regarding returns or refunds, please reach out to our team:

Business Name: PlayNest UK
Website: https://playnestuk.com
Physical Address: 9 Clarence Parade, Cheltenham GL50 3NY, United Kingdom

Phone: +44 7846 156300
Email: info@playnestuk.com
Contact Form: CLICK HERE

Business Hours: Monday–Friday, 9:00 AM to 6:00 PM
Response Time: Customer Support Response Time: Within 24 hours