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FAQs
Frequently Asked Questions
Everything you need to know about orders, delivery, returns, and more.
How long does delivery take?
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Orders are processed within 1–2 business days. After dispatch, delivery takes 2–4 business days for most mainland UK addresses and 3–6 business days for remote areas. Total estimated delivery time is 3–7 business days. You’ll receive a tracking link by email once your order is dispatched.
Is delivery really free?
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Yes! We offer free standard shipping on all UK orders — no minimum spend required. We deliver across England, Scotland, Wales, and Northern Ireland.
What is your return policy?
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We offer a 30-day free return policy. Items must be unused and in original packaging. We provide a prepaid return label — no restocking fees apply. To start a return, email us at info@playnestuk.com with your order number.
How do I track my order?
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Once your order is dispatched, you’ll receive a tracking link by email. Please allow up to 24 hours for tracking to update. You can also use our Order Tracking page on the website.
What payment methods do you accept?
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We accept Visa, Mastercard, and Stripe. All payments are processed securely through trusted third-party providers. We do not store your card details on our servers. All prices are in GBP (£).
My item arrived damaged. What do I do?
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We’re sorry to hear that! Please email us at info@playnestuk.com within 7 days of delivery with your order number and a photo of the damage. We will arrange a replacement or full refund as quickly as possible.
Can I cancel or change my order?
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Please contact us as soon as possible at info@playnestuk.com or call +44 7846 156300. We’ll do our best to amend or cancel your order before it is dispatched. Once dispatched, our standard returns process applies.
Are your toys safe for children?
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Absolutely. We only stock toys from trusted, reputable brands that meet UK and EU safety standards. Each product listing includes age recommendations and safety information to help you choose the right toy for your child.
Still have a question?
Our friendly support team is available Monday–Friday, 9:00 AM – 6:00 PM.