Privacy Policy

Last Updated: 6, June 2026

At PlayNest UK, we are committed to protecting your privacy and handling your personal data safely and responsibly. This policy explains what information we collect, why we collect it, and how it is used.

1. Who We Are

PlayNest UK is the data controller for personal information collected through this website.
Address: 9 Clarence Parade, Cheltenham GL50 3NY, United Kingdom
Email: info@playnestuk.com · Phone: +44 7846 156300

2. Information We Collect

When you use our website or place an order, we may collect:

  • Name, email address, and phone number
  • Shipping and billing address
  • Payment information (processed securely by third-party providers — we do not store card details)
  • Order history and account preferences
  • Device and browsing information (via cookies and analytics tools)

3. How We Use Your Information

  • To process and fulfil your orders
  • To send order confirmation and dispatch notifications
  • To provide customer support
  • To improve our website and services
  • To prevent fraud and maintain website security
  • To comply with legal obligations under UK law

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, on the following bases: contract performance (to fulfil your order), legitimate interests, and compliance with legal obligations.

5. Data Sharing

We may share your data with trusted third-party service providers solely to operate our business, including:

  • Payment processors (Stripe, Visa, Mastercard)
  • Delivery couriers (Royal Mail, Evri, DPD, Yodel)
  • Website analytics and security tools

These parties process your data only as instructed and are bound by their own privacy policies.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 6 years for transaction records under HMRC guidelines).

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at info@playnestuk.com.

8. Cookies

Our website uses cookies to improve functionality, analyse traffic, and personalise your experience. You can manage cookies through your browser settings. See our Cookie Policy for full details.

9. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@playnestuk.com or by mail using the details provided below:

Business Name: PlayNest UK
Website: https://playnestuk.com
Physical Address: 9 Clarence Parade, Cheltenham GL50 3NY, United Kingdom

Phone: +44 7846 156300
Email: info@playnestuk.com
Contact Form: CLICK HERE

Business Hours: Monday–Friday, 9:00 AM to 6:00 PM
Response Time: Customer Support Response Time: Within 24 hours