Shipping Policy
Last Updated: 6, June 2026
Shipping Destination
We ship across the United Kingdom (UK), including England, Scotland, Wales, and Northern Ireland.
Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched. Orders placed after 2:00 PM (GMT/BST) will be processed on the next business day.
Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Most UK mainland addresses | 2–4 business days |
| Remote or rural areas | 3–6 business days |
Estimated total delivery time: 3–7 business days (processing + delivery)
Shipping Cost
We offer free standard shipping on all UK orders. No minimum purchase required.
Courier Partners
We work with trusted UK delivery partners including Royal Mail, Evri, DPD, and Yodel. The courier is selected based on your location and parcel size.
Order Tracking
Once your order has been shipped, you will receive a tracking link by email. Please allow up to 24 hours for tracking updates to appear.
Address Accuracy
Please ensure your delivery address is complete and accurate. If a parcel is returned due to incorrect address details, additional shipping charges may apply for redelivery.
Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will investigate and offer a replacement or refund where appropriate.
Business Days
All timeframes refer to business days (Monday to Friday, excluding UK public holidays).
7. Contact Information
If you have any questions regarding your delivery, please contact our support team:
Business Name: PlayNest UK
Website: https://playnestuk.com
Physical Address: 9 Clarence Parade, Cheltenham GL50 3NY, United Kingdom
Phone: +44 7846 156300
Email: info@playnestuk.com
Contact Form: CLICK HERE
Business Hours: Monday–Friday, 9:00 AM to 6:00 PM
Response Time: Customer Support Response Time: Within 24 hours