We’re Here to Help
Have a question about an order, a product, or a return? Our friendly team is ready to help.
Contact Information
Cheltenham GL50 3NY
United Kingdom
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | Closed |
| Sunday | Closed |
| Public Holidays | Closed |
4 Canberra Road, Nursling
Southampton SO16 0WB
United Kingdom Please email us before sending any return
Send Us a Message
Fill in the form and we’ll get back to you as soon as possible.
Frequently Asked Questions
How do I track my order?
Once dispatched, you’ll receive a tracking link by email. You can also use the Order Tracking page on our website.
What is your return policy?
We offer free 30-day returns on all UK orders. Items must be unused and in original packaging. Email us to start a return.
Do you offer free shipping?
Yes — free standard shipping on all UK orders, no minimum spend. Total delivery takes 3–7 business days.
My item arrived damaged. What do I do?
Email us at info@playnestuk.com with your order number and a photo of the damage and we’ll resolve it quickly.
How long does delivery take?
Orders are processed in 1–2 business days, then delivered in 2–4 business days for mainland UK addresses.
Can I cancel or change my order?
Contact us as soon as possible at info@playnestuk.com. We’ll do our best to help before your order is dispatched.